🇵🇭 Filipino talent · 🇺🇸 American standards
Lovely R.
Customer Success
Customer Service | Tech Support | Medical VA | Admin Support · 8+ Yrs
Location
Caloocan city, Metro manila
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
Rate
$6–10/hr
About
I noticed a recurring customer issue due to unclear account notes. I proactively updated the records, documented the proper process, and informed my manager to prevent repeated errors and improve the customer experience. I review available resources, past examples, and documentation to make an informed decision. I proceed carefully, document my actions, and follow up with my client afterward to confirm I handled the task correctly. Extreme ownership means taking full responsibility for my work, finding solutions, and not waiting for others to fix problems. For example, when a customer issue required multiple follow-ups, I took initiative to track it until it was fully resolved.
Skills
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Languages
Work with Lovely
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