🇵🇭 Filipino talent · 🇺🇸 American standards
Jay L.
Customer Support
Location
Bacolod, Negros Occidental
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
About
While reviewing customer orders, I noticed a duplicate entry that could have caused a delivery delay. I immediately flagged the issue, corrected the record, and informed my manager of the steps I took, which prevented a potential complaint and ensured smooth processing. When instructions are unclear and my client is unavailable, I review the task carefully, use available resources or past guidelines to make an informed decision, and proceed with the most logical approach while documenting my actions, so I can update the client once they are reachable To me, extreme ownership means taking full responsibility for both successes and mistakes, without shifting blame. For example, when a customer’s order was delayed due to a system error, I didn’t wait for my manager to step in , I immediately contacted the customer, explained the situation, tracked
Tools
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