🇵🇭 Filipino talent · 🇺🇸 American standards
Hazel B.
Customer Support
Location
Baguio City, Benguet
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
About
While reviewing our workflow, I noticed that some customer information was being entered incorrectly, which could have caused delays and errors. I immediately double-checked the records, corrected the issue, and informed my manager. I also suggested a simple verification step to help prevent the pro When instructions are unclear and the client is unavailable, I review any available documentation, previous examples, or related tasks to make an informed decision. I complete what I can confidently, note any assumptions made, and follow up with the client as soon as they become available to confirm To me, extreme ownership means taking full responsibility for results, including mistakes, instead of blaming others. For example, when I noticed an error in a customer record I had processed, I immediately corrected it, informed my manager, and reviewed my process to prevent it from happening again
Tools
Work with Hazel
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