🇵🇭 Filipino talent · 🇺🇸 American standards
rhia b.
Customer Support
Location
bocaue, bulacan
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
About
In a previous role, I noticed that some transactions in Xero were being coded to the wrong expense account due to an automated bank rule. At the same time, I found that a few supporting documents had not been properly filed, which could have caused delays during month-end review. When instructions are unclear and the client is unavailable, I first review any existing documentation, previous examples, emails, or similar tasks to understand the expected outcome. I try to identify patterns and use the information. Extreme ownership means taking full responsibility. In a previous role, I discovered that some transactions had been incorrectly categorized in the accounting system. Although I was not the one who originally entered them, I took ownership of the issue by reviewing the affected entries,
Tools
Work with rhia
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