🇵🇭 Filipino talent · 🇺🇸 American standards
Kurt A.
Customer Support
Location
Ormoc City, Leyte
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
About
I noticed several patient insurance records were outdated and could cause claim delays. I reviewed and verified the accounts, then reported the issue to my manager with suggested corrections. We updated the records early and avoided claim rejections and processing delays. I review available notes and guidelines, then proceed only with clear, low-risk parts of the task. For unclear details, I don’t guess I document assumptions and prepare questions for the client. If urgent, I align with a supervisor to ensure accuracy and avoid errors. Extreme ownership means taking full responsibility for results without blaming others and focusing on fixing issues. For example, when errors appeared in submitted claims, I corrected them, identified what I missed, and created a checklist to prevent the same mistake from happening again.
Tools
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