🇵🇭 Filipino talent · 🇺🇸 American standards
Hanilore A.
Customer Success
Customer Service Representative (4 years) • Certified Medical Virtual Assistant (3 years)
Location
Batangas, Batangas Philippines
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
Rate
$7–20/hr
About
Problem: Most user's are calling about verificationst but it is requested by the platform. So I suggested if it is possible to post a banner if the requirement is being asked by a third party platform and include the contact information of the platform that the user can reach out. I usually do my own research since I can work independently. For me is taking accountability. This is very important especially for a customer service representative. Because, we are humans and it's impossible not to commit some mistakes but taking a full accountability for ke shows your honesty, reliability, and respect for others.
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