🇵🇭 Filipino talent · 🇺🇸 American standards
Ivony M.
Customer Support
Location
Mindanao, Lanao del Norte
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
About
In my previous role, I noticed that some leads were not being properly updated in the CRM, which could affect follow-ups and missed opportunities. I immediately organized the pipeline, updated the notesand informed my manager so we could avoid any lost leads. Because of that, we improved tracking I first check all available resources like SOPs, past instructions, scripts, or previous tasks to understand what’s expected. If it’s still unclear, I break the task into what I do know and proceed with caution on the parts I’m confident about to avoid mistakes. I also prioritize tasks. Extreme ownership” means taking full responsibility for outcomes—whether good or bad—without blaming others or circumstances, and focusing on what I can control to fix the problem
Tools
Work with Ivony
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