🇵🇭 Filipino talent · 🇺🇸 American standards
Cindy B.
Customer Support
Location
San Jose Del Monte, BULACAN
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
About
As an Appointment Setter, I noticed some appointments were scheduled too close together, which could have caused delays. I alerted my manager and helped adjust the schedule early, allowing the team to stay on time and avoid customer complaints. If instructions are unclear and my client is unavailable, I first check existing notes, SOPs, or past examples. If I still can't find the answer, I use my best judgment, avoid risky decisions, and leave notes so I can confirm everything with my client later. To me, extreme ownership means taking responsibility instead of making excuses. For example, when a customer missed an appointment due to incorrect notes, I took ownership, fixed the issue, contacted the customer, and helped reschedule rather than blaming others.
Tools
Work with Cindy
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