🇵🇭 Filipino talent · 🇺🇸 American standards
Sha C.
Customer Success
Dispatcher/Customer Support
Location
Davao del Sur, Padada
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
Rate
$6–8/hr
About
In one of my previous customer service roles, I noticed that several clients were following up about the same appointment issue before my supervisor became aware of the trend. Instead of waiting for more complaints, I reviewed the records, identified the common cause, and organized the details. When instructions are unclear and the client is unavailable, I first review all available information, including previous communications, SOPs, project notes, and similar tasks I have completed before. I identify the most likely objective and document any assumptions I need to make. Extreme ownership means taking full responsibility for results and focusing on solutions instead of excuses. For example, while working in customer service, a client became upset because they had not received an update about their scheduled service.
Tools
Languages
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