🇵🇭 Filipino talent · 🇺🇸 American standards
Rexiel P.
Customer Support
Location
Guimba, Nueva ecija
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
About
In a previous customer support role, I noticed multiple customers contacting us about delayed order updates. I tracked the issue, informed my manager, and proactively updated affected customers. This reduced repeated inquiries and helped the team resolve the problem faster. When instructions are unclear and my client is unavailable, I first review any existing documentation, previous tasks, or messages that might provide context. If I'm still unsure, I use my best judgment based on similar situations while avoiding actions that could cause issues. I also make notes of To me, extreme ownership means taking responsibility and finding solutions instead of making excuses. In customer support, I noticed customers repeatedly contacting us about delayed order updates. I proactively provided updates, tracked affected cases, and escalated the issue.
Tools
Work with Rexiel
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