🇵🇭 Filipino talent · 🇺🇸 American standards
Michelle V.
Customer Support
Location
Rizal, Rizal
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
Rate
$4–5/hr
About
In my previous role as a Virtual Assistant, I noticed that several client inquiries had gone unanswered because they were spread across different communication channels. Before my manager became aware of the issue, I organized the pending messages, prioritized urgent requests, and responded to those When instructions are unclear and my client is unavailable, I first review any existing documentation, previous tasks, or similar examples to understand the expected outcome. If I can make a reasonable assumption, I complete the task based on best practices while documenting any assumptions I made. To me, extreme ownership means taking responsibility, solving problems, and not making excuses. For example, I noticed a backlog of customer emails before my manager did. I organized the emails, handled the ones I could, and updated my manager with the remaining items. This helped resolve the issue
Tools
Work with Michelle
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