🇵🇭 Filipino talent · 🇺🇸 American standards
Jomar S.
Customer Support
Location
Bacolod, Negros Occidental
Timezone
Manila · GMT+8 (US business-hours overlap)
Response time
Responds in ~4h
About
I once noticed a process issue that was causing delays in our team's work before it became a bigger problem. I gathered the relevant information, confirmed the cause, and brought it to my manager's attention along with a suggested solution. We addressed it quickly, which helped avoid missed deadline I first review any available documentation, previous examples, or related tasks to gather context. Then, I make reasonable assumptions based on the information I have, Once the client becomes available, I confirm my approach and make any necessary adjustments. Extreme ownership means taking full responsibility for results, not making excuses. For example, when a project deadline was at risk, I identified bottlenecks, coordinated with the team, and resolved issues proactively. We delivered on time, and I took responsibility.
Tools
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